Effective Date: August 9, 2026
MGS Retail (“we”, “our”, or “us”) operates the MGS Retail mobile application and related online shopping services (the “Service”).
This Privacy Policy explains how we collect, use, store, and protect your information when you use MGS Retail.
1. Information We Collect
When you use MGS Retail, we may collect the following personal information:
- Name
- Phone number
- Email address
- Delivery address
This information may be collected when you create an account, place an order, contact us, or otherwise provide information through the application.
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your account.
- Process and fulfill your orders.
- Arrange delivery of your purchases.
- Contact you regarding your orders.
- Provide customer support.
- Respond to your questions and requests.
- Send important service-related communications.
- Improve our products and shopping experience.
- Prevent fraudulent, unauthorized, or abusive activity.
- Maintain necessary business and transaction records.
3. Payments
MGS Retail currently offers Cash on Delivery (COD).
We do not collect or process credit card, debit card, banking, UPI, or other online payment information through the MGS Retail application.
For Cash on Delivery orders, payment is made when the order is delivered.
4. Sharing of Information
We may share necessary information with trusted service providers when required to provide our services, including:
- Delivery and logistics providers, to deliver your orders.
- Technology and hosting service providers, to help operate our website and application.
- Customer-support service providers, where required.
We only share information that is reasonably necessary for the relevant service.
We do not sell your personal information to third parties.
We may also disclose information when required by applicable law, regulation, legal process, or to protect the rights, safety, and security of MGS Retail, our customers, or others.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
6. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- Provide our services.
- Process and fulfill orders.
- Maintain transaction and business records.
- Provide customer support.
- Resolve disputes.
- Comply with applicable legal obligations.
When information is no longer required, we may delete or securely dispose of it in accordance with applicable laws and our data-retention practices.
7. Children’s Privacy
MGS Retail does not knowingly collect personal information from children without appropriate parental or legal authorization.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Ask questions about how your information is collected and used.
To make a privacy-related request, please contact us using the contact information provided below.
9. Third-Party Services
MGS Retail may use third-party service providers to support the operation of our application, website, hosting, delivery, customer support, or other business functions.
Such providers may process information only as necessary to provide their services to us and are expected to handle information appropriately.
If the application introduces additional third-party services in the future, this Privacy Policy may be updated accordingly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
MGS Retail
Email: [YOUR SUPPORT EMAIL]
Phone: [YOUR PHONE NUMBER]
Address: [YOUR BUSINESS ADDRESS]